Tenant Information – Workin Commercial

Find Your Next Home

Quality rental properties across South Yorkshire, managed by a team that actually responds.

We manage every property we let – so when you need something, you’re dealing with us directly, not chasing an absent landlord.

View available properties

How to Rent:
Your Tenant Portal & App
Tenant Fees
Deposits
What We Expect From You
Useful Links
Contact Us

How to Rent:

From viewing to moving in – here’s how it works.

Browse – View our available properties online
View – Book a viewing with our team
Apply – Complete our application form
Reference – We run affordability and background checks
Move in – Pay your deposit and first month’s rent, collect your keys

Before you move in, we’ll provide you with the government’s How to Rent guide and any other required documents.

Your Tenant Portal & App

Once you’re in, you’ll have access to your own portal – online or via the app where you can:

Report maintenance issues (with photos)
Message us directly
View your tenancy documents
Track repair progress
Request tenancy extensions or changes

Download the app:
App Store: https://apps.apple.com/gb/app/arthur-occupant/id1333440153
Google Play: https://play.google.com/store/apps/details?id=com.arthur.tenant

Tenant Fees

In line with the Tenant Fees Act 2019, we only charge permitted payments.

Rent
As per tenancy agreement

Tenancy deposit
Up to 5 weeks’ rent (refundable)

Holding deposit
Up to 1 week’s rent (refundable, deducted from first payment)

Late rent
Interest at 3% above Bank of England base rate (after 14 days overdue)

Lost keys / security devices
Reasonable cost of replacement

Contract changes (at your request)
£50 or reasonable cost

Early termination (at your request)
Costs incurred by landlord

No admin fees. No referencing fees. No renewal fees.

Deposits

Your deposit is protected by the Deposit Protection Service (DPS) within 30 days of payment. You’ll receive confirmation with details of how the scheme works and how to get your deposit back at the end of your tenancy.

Link: https://www.depositprotection.com

What We Expect From You

Pay rent on time
Look after the property
Report maintenance issues promptly
Follow the terms of your tenancy agreement

Useful Links

How to Rent Guide
Government guide for tenants in England
https://www.gov.uk/government/publications/how-to-rent

Deposit Protection Service
How your deposit is protected
https://www.depositprotection.com

Property Redress Scheme
Our redress scheme – if you have a complaint
https://www.theprs.co.uk

Got a question about renting with us?

Email: contact@livinlets.co.uk

FAQs

How do I Report a Repair?

Tenants should report all repairs through their Arthur Tenant App wherever possible, as this allows us to log, track, and manage the issue efficiently. Please outline the issue, location within the property and upload photos where possible. If you are unable to use Arthur, you can alternatively email us at contact@livinlets.co.uk or call our office and we’ll assist you.
When will my deposit be returned?

We protect all tenant deposits with the Deposit Protection Service (DPS). Your deposit will be released after you have moved out and the property has been inspected. Once this process is complete and any proposed deductions (if applicable) have been agreed, the deposit will be returned in line with DPS procedures.
What documents will I need for referencing?

Once you have viewed a property, you’ll be asked to complete an online application form via a link we provide (https://applicant.arthuronline.co.uk/livinlets/applicant-form). As part of the process, you will need to supply proof of ID and address, employment contact details, housing benefit/universal credit information (if applicable) and previous landlord contact details (if applicable). If you are self-employed, we may also request proof of income or accounts. In some cases, we may also require a Guarantor and they will be required to provide most of the documents listed above.

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